Ryan M. KurtzDealerIT Group
Supporting dealership clients nationwide through technical issue resolution, Microsoft 365 and account access support, networking, VoIP and structured escalation.
2022–2025 · Tier 1/2 supportRead case study →
PROFESSIONAL EXPERIENCE / IT OPERATIONS
Keeping technology
working for people.
A closer look at the support, technology management, and security work behind my professional experience—from nationwide remote service desks to business systems and shared account services.
7+ yearsHands-on IT support experience
Tier 1 & 2Remote support and escalation
Business ITSystems, access, users and vendors
01 / SELECTED WORKTHREE CASE STUDIES
Real responsibilities.
Practical approaches.
These studies summarize ongoing responsibilities and documented development work. They are not fictional incident reports. Only workload metrics supported by the résumé are included.
Ford of Clermont
Day-to-day IT management across employee computers, access, applications, communications, vendor relationships and technology procurement.
2018–2022 · IT ManagerRead case study →
KGE Identity Hub
Design and source-backed development work on privacy-conscious customer profiles, password recovery, access and controlled change procedures.
2026–present · In developmentRead case study →
02 / TECHNICAL AREASPROFESSIONAL SKILLS
01
Service desk
Ticket triage, incident escalation, issue documentation and user communication.
ServiceNow · Zendesk · Jira · ConnectWise · Autotask
02
Account access
Provisioning, password issues, multifactor authentication and permissions.
Active Directory · Entra ID · MFA
03
Systems and networks
Workstation, productivity software, remote access and connectivity support.
Windows · Microsoft 365 · DNS · DHCP · VPN · RDP
04
Business operations
Onboarding, vendor coordination, telephone services, procurement and employee training.
VoIP · Documentation · Support processes
DOCUMENTED EXPERIENCE
Evidence matters.
DealerIT and Ford of Clermont examples reflect duties described in my résumé. The KGE case study additionally draws from project code and technical documentation. Confidential employer and customer details are not disclosed, and no unverified performance results are presented.